Shopping Info

Am I safe to order online?

Ordering Online with us is safe and secure! We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a personal cheque.

Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise. Please allow an additional 7-10 business days for shipping.

What is your Return / Refund Policy?

Should you not be entirely satisfied with your purchase(s) ,you have 14 days from the day you receive your purchase(s) to send the item(s) back for a full refund or exchange.

All we ask is that the item(s) are sent back within the time frame stated and are in a re-saleable condition as when you received them. You will understand that all items should still have intact any tags or hygiene stickers (for health & safety) in order to receive a refund.
Please note that items bought as part of an offer can not be individually returned/refunded.

Please ensure you fill in the relevant returns part that is at the bottom of your invoice, detach and send with your parcel, this is vital as it states your name and customer number, please include your reason for return. Cost of returning any product(s) is met by the customer.

Returns should be sent to:
La La Lingerie
2 Riby Road
Stallingborough
DN41 8BT

What happens if a price changes?

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

What if I have a complaint?

If you should have a complaint about any part of our service, please do not hesitate to contact us by one of the following methods...

by email (sales@la-la-lingerie.co.uk) phone (01472 882748) or letter (La La Lingerie, 2 Riby Road, Stallingborough, DN41 8BT.

We want you to be 100% happy with your shopping experience at La La Lingerie, if for any reason you are not happy then please get in touch, we will do our best to resolve any issues speedily and amicably.

Data Protection

We conform with the requirements of the Data Protection Act, 1998

What is your Card Payment Policy?

We do not store any financial information or credit card details relating to our customers purchases on file either electronically or in hard copy.

Delivery Times

In stock items aim to be despatched the same day, please allow 7 days for delivery! Royal Mail are usually very fast with items being delivered within 1 or 2 days of being sent out, however this is not always the case which is why we ask for you to allow 7 days before making contact.


Items that are out of stock will be delivered within 7 business days (UK)


International Delivery: Please allow up to 7 days for items held in stock, up to 14 days for items out of stock.


Orders placed on a Saturday or Sunday are not classed as business days.


Please feel free to contact us prior to ordering, as we will do our best to advise you of specific delivery times.

Delivery Charges

Free UK Delivery!

International Delivery is Discounted at £5.99!

When Goods are Dispatched

Items In Stock are Dispatched within 1-2 Business Days.

Items Out of Stock are Dispatched within 7 Business days.

Delivery Claims

All claims for shortages and/or Non Delivery must be notified by telephone within 48hrs and then in writing within 7 days, otherwise claims cannot be entered into.

We will do our up-most to resolve any such situation speedily, efficiently and amicably.

Terms of Use

Your statutory rights are not affected by any of the following terms and conditions

Price Match Promise?

Yes of course!

We want to compete to give our customers the best price possible, so if you can find it cheaper we will aim to do better and if we can't do better we'll match it! Promise!

We must be able to view the website and product in question before being able to offer a lower or matched price, we do however reserve the right to decline if we have any doubts about the genuinity of the product in question.

Just give us a call during our office hours or email us at sales@la-la-lingerie.co.uk with the details of the offending product/site! and we'll take care of the rest!

How do I contact La La Lingerie?

The best method of contact is by Email or Phone..

Email address is sales@la-la-lingerie.co.uk (our mailing system is closely monitored even when our office is closed, this enables us to maintain good communication with our customers).

Telephone (during office hours) 01472 882748



Office Hours:

Mon-10am-6pm
Tue-10am-6pm
Wed-10am-2pm
Thu-10am-2pm
Fri -10am-6pm
Sat -10am-1pm

Is your Packaging Discreet?

Yes, items are sent out in plain packaging.

Do You Ship Worldwide?

Yes, worldwide shipping is available at a discounted price of £5.99 per order, please allow up to 14 days for delivery.

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